Follow this guide If you experience problems with the game crashing.


Solutions

Firstly, please try the following solutions:

  • Update your drivers (GeForce drivers; AMD drivers; Intel drivers).
  • Update your Windows.
  • Validate game files on your platform (Steam, Epic Games StoreGOG).
  • Lower the Graphics Quality in the game's Options.
  • Turn V-Sync off in the game's Options.
  • Lower Max. FPS in the game's Options.
  • Disable Complex Effects in the game's Options.
  • Change Screen Mode to Maximized Window or Windowed in the game's Options.
  • Allow "Unity Playback Engine" and "against the Storm.exe" through your firewall.
  • Check your GPU Control Panel for settings that may stress your PC (and/or restore to defaults).
  • Turn off external applications: 'Instant Replay' in GeForce Experience, Nvidia Ansel, MSI Afterburner, ASUS GPU Tweak.
  • Don't overclock your GPU. If your GPU is overclocked, reset it to default settings. Sometimes, graphic cards come factory-overclocked and it is necessary to reset them manually.
  • Unplug unnecessary input devices such as tablets, VR sets, steering wheels, HOTAS, etc.
  • Disable virtual joysticks or virtual input devices (such as vJoy, antimicro, JoyToKey, Hotkeyz, Input Mapper, or similar).
  • Change your laptop's power mode (Microsoft's guide)


Contact us

If none of the solutions helped, please send us the zipped contents of your entire game folder.


You can find it here:

%userprofile%\appdata\locallow\Eremite Games


Game saves folder (the number of files in your folder may vary)


With such files, it may be easier for us to offer help. 


Please also provide as many details about the issue as possible: 

  • When did the game crash? 
  • Were you able to launch the game at all? 
  • Is it a recurring issue? What is the frequency?


Also, let us know:

  • What are your system specifications?
  • What Windows version are you using?
  • On which platform are you playing? (Steam, Epic Games Store, GOG)
  • What is your GPU driver number?


Create a new ticket by sending an email to support@eremitegames.freshdesk.com and include all the above information and files. Thank you!